Terms & Conditions

“GLOCARE LLC maintains the www.myskinplan.com Website ("Site"). “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E. ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’ ‘’We will not trade with or provide any services to OFAC and sanctioned countries’’ ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’ ‘’Cardholder must retain a copy of transaction records and Merchant policies and rules.’’ ‘’User is responsible for maintaining the confidentiality of his account.’

Customer Service

We have a dedicated team of knowledgeable consultants who are ready to offer you best possible service both by phone & email, so you always have a pleasant shopping experience with us. If you have any questions about our products or services, please contact us by email at info@myskinplan.com or call +971555974592 between 9am-9pm, 7 days a week. To serve you better, we are also available on WhatsApp +971555974592

Payment Terms

When placing your order, you will be requested to select a mode of payment for your goods. “We offer following modes of payments:” “Credit Card payment online” “Cash on delivery (Dirhams only)” “Card on delivery (Visa, Master, JCB, Diners)” “*Pay by cheque” “(*Returned cheques due to insufficient funds will attract 200AED as penalty fee, while for incorrect cheques administration fee is 50 AED)” “All payment should be made in AED. We do not accept other currencies. In case of delayed payment or non-payment, GLOCARE LLC holds the right to cancel or reschedule delivery of your order.’

Online Payment

Payment is only made via payment cards such as VISA, MasterCard and AMEX. When registering card details, you are responsible for providing us with correct contact information, such as e-mail address, name and telephone number. We do not store card numbers, but information about your card is needed to simplify future purchases of our products. The money is immediately transferred from your card to our account. If we are unable to charge you because your card because the period of validity is expired, or coverage for the agreed amount is missing, new trials will be carried out during the next 10 days, After this period we will notify you using the telephone number or e-mail address you have provided to us with the order for further instructions on alternative payment methods.

Returns & Refund Policy

If you wish to return a product, please contact us at info@myskinplan.com.

Return cost for unpacked parcel - Should the Customer not pick up the parcel or not be in place at the delivery address on weekdays 9: 00-17.00, GLOCARE LLC has the right to charge extra shipping costs in arrears. This also applies to ordered goods returned to GLOCARE LLC.

Refunds will be done only through the Original Mode of Payment” Please allow for up to 45days for the refund transfer to be completed.

We will happily refund or exchange any item that are damaged or that have been incorrectly purchased within 14 days of purchase and with proof of payment (i.e. your original order receipt or invoice).

If you find your product has a defect, please take the photographic evidence & email us at info@myskinplan.com.

Product must be presented to us before we can proceed with our return policy.

All returns or exchanges should be done in person or by courier within 14 days from the date of purchase. We are open 7 days a week.

When we can not accept returns:

If the returned items do not match our quality standards or our return policy, then we reserve the rights to reject the returns as mentioned below: • When ordered item is found altered/ tampered or used • When item is bought on sale or clearance All refunds will be made in the form of store credit/online credit. Credits will only be applied to an online account once the returned/damaged item has successfully validated by the warehouse.

Refunds will be done only through the Original Mode of Payment” Please allow for up to 45days for the refund transfer to be completed. Any items paid for by cash or credit card machine on delivery, will be refunded with store credit or with online gift voucher which can be used for hassle free online shopping any time.

We will NOT replace or refund any item/product which is found used or tempered or bought on sale or does not meet our quality standards.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched or already delivered, in which case, please refer our return & refund policy. If the purchase was made online, Refunds will be done only through the Original Mode of Payment” Please allow for up to 45days for the refund transfer to be completed. Any items paid for by cash or credit card machine on delivery, will be refunded with store credit or with online gift voucher which can be used for hassle free online shopping any time.

Orders and Returns

Delivery & Shipping Policy

We deliver our Products to all Countries and mainly UAE. Shipping will be done by a third-party courier.

Delivery Fees & Charges

For United Arab Emirates: Free Delivery (Orders above 300 AED), Flat Rate 30 AED (Orders below 300 AED).

For GCC Countries: Free Delivery (Orders above 1000 AED), Flat Rate 75 AED (Orders below 300 AED).

For Other Countries: Please contact our Customer service team at info@myskinplan.com to help you with best available rates.

Please Avoid any delivery delay by providing your full address along with your contact details.

Delivery Schedule

Dubai & Sharjah deliveries are daily.

Abu Dhabi & Al Ain deliveries are twice a week.

Ajman, Umm Al Quwain, Ras Al Khaimah & Fujairah deliveries are once a week.

Gcc & Other Countries deliveries are 5 to 15 working days.

Delivery can often be completed within 24hrs of the order being placed and your delivery time confirmed, provided all items are in stock. We do not currently ship overseas.

If you have placed multiple orders then we will try to combine your orders & deliver them together to charge only one shipping fee. If multiple orders are placed at different times, then separate shipping fee will apply since those orders will be shipped separately.

If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided to us with the order.

Privacy Policy

When you place your order with us, you state your personal information. In connection with your registration and order, you agree that we store and use your information in our business to fulfill the agreement with you. According to GDPR, you have the right to receive the information we have registered about you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted. If so, contact us at info@myskinplan.com.

‘‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’ ‘’ www.myskinplan.com will not pass any debit/credit card details to third parties’’ ‘’ www.myskinplan.com takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (www.myskinplan.com) cannot guarantee the security of any information that is disclosed online’’ ‘’The www.myskinplan.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’ “The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

Disputes:

Any disputes regarding these deliveries and terms of purchase shall be settled in United Arab Emirates Courts & Dubai Chamber of commerce, UAE law shall apply.

Right of complaint / Right of withdrawal

The customer should investigate the goods in connection with the receipt and complain about any errors within a reasonable time. Errors that occur thereafter can be claimed within 14 days period. Otherwise, we refer to the respective manufacturers. In the event of failure of the item, we will refund the return shipping as well as what you paid for the damaged or incorrectly delivered item, provided that we cannot send a new item to you within a reasonable time. A return or complaint number should always be attached. Returns and complaints without an approved return or complaint number are not accepted.

For any feedback or complains feel free to send us an e-mail at info@myskinplan.com

Wish you a Pleasant shopping Experience with SkinPlan®